Help
The most common questions, for those asking for transport and for transport companies.
For those asking for transport
How much does it cost to request quotes?
Nothing. Posting a request and receiving quotes is free, and you are not obliged to accept any of them.
How do I pay for the transport?
Directly to the transport company you choose, at the price of the quote you accepted. How and when you pay (for example by bank transfer, at pickup or at delivery) is agreed with the company in the messages of the transport, and the company issues the invoice. Using the platform is free for you.
Who are the carriers?
Transport companies that have sent us their licence and insurance certificate. They only receive requests once we have approved them.
Are the vehicles insured?
Each transport company sends us its insurance certificate before being approved. When the amount covered is confirmed, it appears next to that company's quotes.
Do carriers see my address and phone number?
No. Before you accept a quote, carriers see only the municipality, the district, the area (parish and the first four digits of the postcode), the distance and the vehicles. The exact address, contact details and plate numbers are shared only with the carrier you choose.
How do I choose the carrier?
You see all the quotes side by side, with the price, the pickup date and time, the rating given by other customers and the number of transports already delivered. You accept the one you prefer; the others are refused automatically.
Can I send photos of the vehicles?
Yes. After sending the request you can add photos to show the condition of the vehicles. Carriers who can see the request see those photos, so avoid showing the plate or the address.
I have many vehicles to transport. Do I have to type them one by one?
No. In the request you can download an Excel template, fill in one row per vehicle and import the list. One request can have up to 100 vehicles.
Which vehicles can I transport?
Cars, SUVs, vans, motorcycles, trucks, buses, motorhomes, trailers, farm or construction machinery and boats. One request can have up to 100 vehicles.
Where does it work?
In mainland Portugal, with pickup and delivery in any district.
What is the CMR?
It is the transport document that proves delivery. The carrier uploads it when the vehicles are delivered, and it is kept in your account.
What if the vehicle arrives damaged?
The carrier photographs the vehicles at pickup, and that is the record of the condition they left in. At delivery, you are the one who confirms everything is in order. If there is a problem, you describe it, add photos, and our team deals with it with both sides. You have three days after delivery to do so.
Can I cancel?
A request that has not been booked yet can be cancelled at any time. Once you have accepted a quote, you can cancel the booking up to pickup by giving a reason. It is cancelled at once and the carrier is told the reason.
For transport companies
What does it cost?
Signing up and sending quotes are free. You pay a fee, a percentage of the agreed price, only for the transports you deliver. Before sending each quote you see the fee and how much you keep.
How do I get paid for the transport?
The customer pays you the agreed price directly: the platform does not hold the money. You agree how and when with the customer in the messages of the transport, and issue the invoice with the details they gave. The platform fee is charged afterwards, by the 15th of the month after delivery.
Why do I have to send the licence and the insurance?
So that customers know they only receive quotes from licensed and insured companies. The company starts receiving requests after we check the documents.
What do I see before giving a price?
The vehicles, the municipality and area of pickup and delivery, the distance by road, the dates and the photos the customer added. The exact address, the contacts and the number plates are only shared if your quote is accepted.
Do I have to carry every vehicle in a request?
No. On a request with several vehicles you choose how many of each model you want to carry and quote only for those. The rest stay available for other transport companies.
Can I change a quote after sending it?
Not change it. But for as long as the customer has not accepted it you can withdraw it, without giving a reason, and send another with the price or the date corrected.
What if I cannot do a transport that was already accepted?
You can cancel the booking until pickup, giving the reason. The cancellation is immediate and the customer is told the reason.
Where does it work?
In mainland Portugal, with pickup and delivery in any district.
Did not find the answer? Contact us