Terms and conditions

1. Who we are

ComparaTransportes is operated by ELITE LOUNGE, UNIPESSOAL LDA, NIF 518253724, Rua Correia Teles, n.º 1, 10.º L, 2720-132 Amadora, Portugal.

You can reach us through the Contact page of the site.

2. What the platform is

ComparaTransportes is an online platform that connects people who need vehicles transported in mainland Portugal (customers) with transport companies (carriers).

The platform does not transport vehicles and is not a party to the transport contract. That contract is made directly between the customer and the carrier whose quote the customer accepts.

3. Accounts

An account is needed to use the platform. Whoever creates the account confirms that the details given are true and kept up to date, and is responsible for keeping the password safe and for everything done with the account.

A carrier may create logins for its drivers. The carrier is responsible for what its drivers do on the platform.

Only people over 18 or legally established companies may register.

4. Customers: requests and quotes

Publishing a request and receiving quotes is free for the customer and creates no obligation to accept any quote.

The customer must describe the vehicles, addresses and dates accurately. Wrong or missing information (for example a vehicle that does not run, dimensions or difficult access) may lead the carrier to revise the price or refuse the transport.

Before a quote is accepted, carriers see only the municipality, district, area, distance, dates and vehicles. The exact address, contacts and number plates are shared only with the carrier whose quote is accepted.

By accepting a quote, the customer enters into a transport contract with that carrier, at the price and for the date stated in the quote. To accept a quote the customer gives billing details, which are shared with that carrier.

5. Carriers

Only carriers approved by our team can see requests and send quotes. To be approved, the carrier sends its transport licence and insurance certificate, and confirms that they are genuine and remain valid for as long as it uses the platform.

A quote that has been sent binds the carrier until it is accepted, until the validity date stated, or until it is withdrawn. A quote can only be withdrawn while it has not been accepted.

The carrier alone is responsible for carrying out the transport, for the vehicles while in its care, for complying with the law that applies to the transport, and for issuing the consignment note (CMR), which it uploads to the platform on delivery.

The carrier records the condition of the vehicles with photographs at pickup.

6. Price and payment of the transport

The price of the transport is that of the accepted quote. The customer pays it directly to the carrier, in the way and at the time they agree between themselves. The carrier issues the invoice to the customer.

The platform does not receive, hold or transfer the price of the transport.

The carrier may state on the platform how it wants to be paid (MB WAY, bank transfer or cash) and the details for it, which are shown to the customer once the quote is accepted. The customer should pay only to the details shown on the platform. The customer may add proofs of payment and the carrier may mark the payment as received: these are a record between the two parties, which the platform does not verify.

7. Platform fee

Registering and sending quotes is free for the carrier. For each transport delivered, the carrier pays the platform a fee calculated as a percentage of the agreed price.

The percentage in force is shown to the carrier before each quote is sent and on the Fees page of its area. The fee is fixed at the moment the quote is accepted. No fee is due for cancelled bookings.

Fees for transports delivered in one month are paid by the 15th of the following month. While fees remain unpaid after that date, the carrier stops receiving requests and cannot send quotes.

8. Cancellations

The customer may cancel a request for as long as no quote has been accepted.

Once a quote has been accepted, the customer or the carrier may cancel the booking until the vehicles are picked up, giving the reason, which is shown to the other party and to our team. After pickup the booking can no longer be cancelled on the platform.

The consequences of a cancellation between customer and carrier (for example costs already incurred) are a matter for the contract between them.

9. Delivery, damage and complaints

After the carrier marks the transport as delivered, the customer confirms the delivery or reports a problem on the platform, within the time shown on the request page. If that time passes with no answer, the delivery is treated as accepted on the platform.

Liability for damage, delay or loss during the transport lies with the carrier, under the law and its insurance. When a problem is reported, our team may hear both sides and record a decision on the platform, without affecting the rights the law gives each party.

10. Messages, photographs and reviews

Messages, photographs and reviews must be truthful and respectful of other users. Content that is illegal, offensive or unrelated to the transport is not allowed, nor is using the platform to avoid the platform fee.

We may remove content that breaks these rules.

11. Our liability

We check carriers' documents before approving them, but we do not guarantee that any transport will be carried out, nor the accuracy of what each user declares.

We aim to keep the platform available and free of errors, but do not guarantee uninterrupted operation. To the extent permitted by law, we are not liable for loss arising from the transport contract between customer and carrier.

Nothing in these terms limits the rights the law gives consumers.

12. Suspending and closing accounts

We may suspend or close an account that breaks these terms, gives false information, has overdue fees or puts other users at risk.

A user may ask for their account to be closed at any time, through the Contact page. Transports in progress must be completed first.

13. Personal data

How personal data is handled is explained in the Privacy policy, which is part of these terms.

14. Changes to these terms

We may change these terms. The version in force is the one published on this page, with the date of the last update. Important changes are communicated to registered users.

15. Governing law and disputes

These terms are governed by Portuguese law.

In a dispute, a consumer may turn to a consumer alternative dispute resolution body; the list is at www.consumidor.gov.pt. A complaint may also be made in the electronic complaints book, at www.livroreclamacoes.pt.