Privacy policy

1. Data controller

The controller of the data is ELITE LOUNGE, UNIPESSOAL LDA, NIF 518253724, Rua Correia Teles, n.º 1, 10.º L, 2720-132 Amadora, Portugal.

For any question about your data, use the Contact page of the site.

2. What data we handle

Account: name, email, mobile number, password (stored encrypted) and language.

Customers: type of customer, company name and tax number where applicable, billing address; transport requests, with vehicles, number plates, addresses, contact people at each place, dates and notes; photographs you add.

Carriers: company details, tax number, address, vehicle types and districts, transport licence and insurance certificate; quotes, jobs, fees; name, email and mobile number of the drivers you register.

Use: messages exchanged on the platform, reviews, consignment notes (CMR), pickup and delivery photographs, and the technical records needed to run and secure the site.

If you use "my location" in a request, the position is used only at that moment to suggest the address and is not stored as a location.

3. What we use the data for

To provide the service: create the account, publish requests, show quotes, manage bookings and transports, and send the notices you chose to receive (performance of the contract).

To check carriers and charge the platform fee (performance of the contract and legitimate interest).

To meet legal obligations, such as tax obligations, and to prevent fraud and abuse (legal obligation and legitimate interest).

We do not use your data for third-party advertising and we do not sell it.

4. Who we share it with

With the other party to the transport: when a quote is accepted, the chosen carrier receives the customer's exact address, contacts, number plates and billing details, and the customer receives the carrier's details and contacts and the driver's name. Before that, carriers see only the municipality, district, area, dates and vehicles.

With the carrier's drivers, only for the jobs given to them.

With providers who work on our behalf: hosting of the site and the database, sending of emails and notifications, and address search and route calculation. They handle data on our instructions. If any is outside the European Economic Area, the transfer is made with the safeguards the law requires.

With authorities, when the law requires it.

5. For how long

We keep the data for as long as the account exists. After an account is closed, we keep what the law requires (for example billing data, for the legal period) and what is needed to settle disputes.

A request written by someone who has not yet confirmed their email is only published if the email is confirmed within seven days.

6. Cookies and storage on your device

We use only what is strictly necessary for the site to work: keeping you logged in, remembering the language you chose, knowing which notifications you have seen, and keeping on your device a request you are filling in, so it is not lost.

We do not use advertising or third-party analytics cookies.

Phone notifications are sent only to the devices where you turned them on, and you can turn them off at any time in your account.

7. Your rights

You may ask for access to your data, for it to be corrected or erased, for its handling to be restricted or to object to it, and for data portability. Much of your data you can correct yourself in your account.

To use these rights, go to the Contact page. We answer within the legal time limit.

You also have the right to complain to the Portuguese data protection authority, Comissão Nacional de Proteção de Dados (www.cnpd.pt).

8. Security

Access to data is limited by rules in the database itself: each user sees only what concerns them. Connections to the site are encrypted and documents are kept in private storage.

9. Changes

We may update this policy. The version in force is the one published on this page, with the date of the last update.